General Reseller Terms and Conditions
Prices
Product prices are stated excluding VAT and shipping costs. We reserve the right to adjust prices if necessary. Campaign prices apply during promotions.
Orders
Orders can be placed via phone at +46 13-36 93 10 or via email at order@cbkgroup.se.
Delivery Terms
Orders are shipped using the most suitable shipping carrier. We have agreements with most major shipping companies. If the item is in stock, orders placed before 14:00 will be shipped the next business day from CBK.
Deliveries are made from our warehouse in Sweden or Norway.
Shipping costs are invoiced at a fixed rate per package for items weighing up to 35 kg.
Payment
Payments are made against invoice after a standard credit check, cash on delivery (COD), or prepayment.
In case of late payment, interest charges will be applied.
Transport Damages
Any damaged deliveries must be reported within seven days to the shipping company.
CBK does not compensate for damages that occur during transport.
Support
Support is provided only to CBK’s active resellers.
End customers must contact their respective reseller or the manufacturer’s customer support.
CBK does not offer direct support to end customers.
Returns
To return a product, it must be registered on our return portal (available under Customer Service, login required) or by contacting our support team at support@cbkgroup.se.
The sender is responsible for shipping costs when returning products to CBK.
Returns must be shipped using the best transport option (not regular mail or registered letter) and well-packaged.
The return number (RMA) must be clearly visible on the shipping package.
Returns of Defective Products
If the returned product is found to be in working condition after testing, it will be returned to the customer with a minimum inspection fee of 500 SEK plus shipping.
Products returned without an RMA number will be sent back without processing.
Unclaimed COD or Post-Payment Packages
Unclaimed cash-on-delivery (COD) or post-payment shipments will be charged 150 SEK, plus shipping costs and COD/post-payment fees.